FAQ
Questions, answered
Answers about Suppin: what it does and doesn't do, how your routine is built, the AI features, your data, and the subscription. Can't find yours? Write to us.
No. Educational guidance, not medical advice. Suppin doesn't diagnose or treat anything, doesn't set doses from lab values (amounts follow the product labels), and isn't a medical device. Talk to a doctor or pharmacist before starting, stopping or changing a supplement, especially if you are pregnant, take medication or have a health condition.
By fixed safety rules on our server, not by AI. They take your goals, diet, health answers (pregnancy, medications, conditions, allergies), what you already take and the routine size you pick, leave out anything unsuitable, and choose products from a catalog of 17,000+. Every product comes with the reason it's there, and the same answers always give the same routine. How the routine planner works
Only if you allow it. AI is used for the assistant chat and for reading label photos and files. Before either runs, the “Suppin uses AI” screen lists what would be sent and why. If you choose “Not now”, nothing is sent and those features stay off, while the rest of the app, including your routine, keeps working. Change it any time in Settings → AI features. Privacy and safety
Yes. Choose “Continue without an account” and start straight away. Your data is kept under an anonymous guest account that only this iPhone can open. You can save it later with Sign in with Apple or email to keep it across phones, or delete it from Settings.
Suppin is a subscription, with monthly and yearly plans, and it's needed to use the app after the first questions. Eligible new subscribers get a free trial, and the App Store shows the price and trial length before you confirm. Cancel any time in your Apple ID settings.
Yes. In the app, Settings → Delete account permanently deletes your profile, answers, routine, shelf, scans, photos and chat history. Our main database is in the United Kingdom, with some processing in the European Union and the United States. A subscription is cancelled separately in your Apple ID settings.
The routine rules leave out products that don't suit pregnancy, breastfeeding or trying to conceive, or that can interact with the medication you name, and mark others “Review with a professional” instead of adding them. That keeps suggestions on the safe side but doesn't replace advice from your doctor or pharmacist.
Yes. Tell it what you take, or scan your bottles, and the routine is built around them: nutrients your products already cover aren't added again, and daily upper limits count everything you take. You can also add any product yourself and choose when you take it.
People aged 16 and over who take supplements, or are thinking about it, and want one place for what they take, why and when. It's for iPhone and needs iOS 26 or later.
Yes. Scan a barcode, or photograph the front label and Suppin finds the product in its catalog or looks it up online and saves it just for you. With “Scan your shelf” you can photograph bottle after bottle while earlier ones are identified in the background.
You can send a lab report to the assistant as a photo or PDF, and it explains the results in plain language against your lab's own ranges and says what is worth discussing with your GP. Nothing is extracted or stored, and Suppin never sets doses from lab values.
No. Suppin doesn't make, sell or ship supplements. It helps you organise the ones you choose. Ratings and approximate prices come from public store listings; always read the label of the product you buy before you take it.
A score out of 10 that's the same for everyone, from label transparency, the formula, other ingredients, reviews and the brand's record, and value, plus a bonus for testing and certifications on the label. Open it on any product to see the breakdown.
A score out of 100 for everything you take together: Goals (35%), Dosage (25%), Quality (25%) and Value (15%). It shows how well your stack covers the essentials for your goals and lists the top things to improve. It describes your supplements, not your health.
Yes. A guided screen tells you, bottle by bottle, what goes into each compartment for the week. Powders and liquids are listed separately to take at the time, and an optional reminder tells you a day before the box runs out.
Intake reminders never show product names. “Detailed” shows how many are due, such as “Morning: 2 supplements”, and “Simple” shows no names or counts at all.
Enter how many are left on your shelf; the count drops as you mark doses taken. About five days before a product runs out you get one heads-up, and it resets after you restock.
Yes. The “Today's schedule” widget shows what to take next and how much of today you've taken, in three home-screen sizes and three lock-screen sizes.
Yes, if you save your account with Sign in with Apple or email. A guest account is tied to the iPhone it was made on, so save it from Settings before you switch phones or delete the app.
Suppin 2.0 no longer stores or tracks lab results, and the doctor report and check-ins were removed too. You can still send a lab report to the assistant as a photo or PDF to have it explained in plain language; nothing from it is saved.